Payrails
ITB Innovators
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Payrails brings transparency to payment processes and protects margins in hospitality
• Exhibitor: Payrails
• Stand number: 7.1c | 119
In many travel and hospitality organizations, fees, settlement data, and disputes are spread across various PSP dashboards. As a result, actual costs, margin losses, and dispute drivers often remain unclear. As companies scale, this complexity becomes a direct cost driver.
Making fees visible and identifying margin leakage
Payrails consolidates settlement data across PSPs and markets into a single, centralized view. Individual, hard-to-read booking line items are translated into clear cost categories. Overpayments are automatically flagged, and effective fee rates can be compared across providers. Based on these insights, companies can optimize routing decisions and negotiations using data-driven analysis — with the aim of reducing hidden costs and recovering margin.
Managing disputes centrally instead of PSP by PSP
Disputes are particularly challenging in the travel sector: high basket values, long booking lead times, and scattered documentation make timely handling difficult. When working with multiple PSPs, processes become fragmented across portals, spreadsheets, and manual handovers. Payrails centralizes disputes across the entire payment stack, standardizes workflows, and enriches each case with comprehensive payment and order context. This enables teams to respond faster, work with stronger evidence, reduce effort per case, and more effectively protect revenue.
Enabling global growth without constant infrastructure rebuilds
Payrails is designed for globally scaling travel and hospitality companies, with the ambition of enabling growth without having to rebuild financial and payment infrastructure at every stage. Payment orchestration and financial oversight are bundled into a single operational and financial control platform.
More information at https://www.payrails.com/industries/hospitality