• Exhibitor: Hotel Manager
• Stand number: Hall 8.1 | 132

Many hotels manage the guest journey, service processes and internal workflows using separate tools and departments. This results in fragmented systems, duplicate data entry and unnecessary operational complexity. Hotel Manager addresses this challenge by bringing together key touchpoints and workflows across the entire guest journey in a mobile, branded interface.

One platform for the entire guest journey

With Hotel Manager, hotels can cover the complete guest lifecycle – from pre-arrival to post-stay. This includes digital registration, in-stay F&B ordering, service requests, promotions, analytics and additional features. All interactions are managed via a single, mobile-first interface in the hotel’s own brand design, aligned with the property’s service style and standards.

Operational processes instead of siloed solutions

Hotel Manager consolidates workflows into one coherent system and reduces fragmentation across departments, processes and touchpoints. This is designed to eliminate unnecessary system switching, parallel workflows and duplicate data entry in daily operations – particularly during peak periods.

Natively integrated with Opera Cloud and Simphony

At its core, the solution is based on native integration with Opera Cloud and Simphony. Guest data, orders, charges and preferences flow bidirectionally between the guest interface, PMS and POS – without manual input by staff and without additional parallel processes. The aim is to reduce operational friction and allow technology to work seamlessly in the background rather than creating new bottlenecks.

Use in luxury properties

Hotel Manager is used by luxury hotels and hotel groups, including Red Carnation Hotels, The Chedi Katara and The Athenaeum Hotel & Residences. The platform has been implemented as a white-label and white-glove solution in close collaboration with on-site teams. Reported results include measurable improvements in revenue, in-stay engagement and service efficiency.

More information at www.hotelmanager.co